Based in Stone, near Dartford, GWT Media have been providing IT computer support services for business in Kent since opening its doors for business. On top of this our employees and strategic partners have been working in the IT industry for well over 10 years. By working with a wide variety of clients, operating across many business sectors, we have been able to demonstrate where improvements and better solutions can be made for them. With less downtime and better IT support you can find that all areas of your business improve, maximizing your productivity.
Service Contracts
We offer service contracts to cover a wide range of needs. For a small monthly cost we can look after all your IT support needs, including;
-
Off-Site and On-Site support
-
Desktop and Application Support
-
Server and Services Support
-
Printer and Peripheral Support
-
IT Consultation and Solution Planning
All contracts are tailored to your company's requirements and budgets. As part of our contracts we also provide SLAs, guaranteeing you with response and fix times for all IT support you require. Standard contracts include SLA for the following:
-
Guaranteed Response Time (as low as 1 hour)
-
Guaranteed Remote Fix Time (as low as 1 hour)
-
Guaranteed On-site Fix Time (as low as 2 hours for DA postcodes)
-
Guaranteed Business Hours Support (OOH cover from 6:00-23:00)
Why outsource IT Support
The thought of outsourcing has been tainted by many companies moving their call centres to foreign shores. The same principle does not apply to your IT support needs. By moving your IT support needs over to GWT Media you will benefit from reduced total cost of ownership from your IT, time savings and productivity enhancements, a great SLA and stress free IT! As a small business we also understand that costs are a major factor in selecting a IT support supplier, because of this we are flexible and dynamic enough to tailor our services to your budgets and needs. Please feel free to contact us regarding your IT needs for a free, no obligation, quotation or use our support quote generator. For more detailed information about how a support contract could benefit you, please get in contact with us for a chat or to arrange a meeting.