May 2017

Complaints Procedure

The GWT MEDIA complaints procedure has three stages, which will be answered in no longer than 3 days, detailed below. We aim to resolve most complaints at stage one, but if you remain unhappy you may take your complaint to the second or third stage.

  • Stage One

Please contact the supervisor of the department your complaint relates to. This can be done by ticket: or phone call: 0330 088 8058

Once you have outlined the problem, we will: